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Tech Support Cheat Sheet

Matt posted this over at Technoboria and I had to repost here it’s brilliant!

He makes a very good point:

Us computer types don’t know how to use every computer program in the world. What we are good at is working out how they are used based on a few simple rules.

I should have a poster put up in my cube sometimes with this on!!

I made this post from posterous, a new service I’m testing – let me know what you think!

Posted via web from keiron’s posterous<

This entry was posted on Wednesday, August 26th, 2009 at 9:51 am and is filed under
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Comments (3)


  1. Matt says:

    Thanks for the plug!

    Good isn’t it. One of my team has a similar flowchart about what to do when something goes wrong. I’ll have to get it scanned and put it up.
    .-= Matt´s last blog ..Tech Support Cheat Sheet =-.

  2. […] you got a kick out of yesterday's flowchart, I know Keiron did, here's another one. This one has been kicking around our office for years, there is a […]

  3. Christine says:

    OK, I followed your advice, printed the flowchart and positioned it across my monitor – I think you won’t believe – all my problems are gone now 😉
    .-= Christine´s last blog ..Ratenkredit Rechner =-.

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