Why is it these days that when you get genuinely good customer service it makes you feel good? Pyramid dvd Is it that we’re all so used to walking out of a shop or putting the phone down and saying “I’m not using them again, that was awful”? So that when we experience good customer service we’re genuinely pleased and feel the need to tell others? Why can’t some companies (particularly the ones who employ bad-tempered, gum-chewing, miserable sods to brighten their “client experience”) realise this? I’m starting to rant, so I’ll take you back to the good customer service experiences we’ve had recently! My wife rang me yesterday, the front headlight in her car has gone (it was fine… Continue reading »