Ticket System
Must look at this software sometime:
http://demo.sheddtech.com/ssm_1/index.php
Description: SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or “trouble ticket” management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support.
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